FREE Webinars

It is our on-going effort to provide our credit unions with the best education and training opportunities at an affordable cost or - even better - FREE.  

These FREE webinar training opportunities are hosted by experts covering industry hot topics, best practices, and special interests. Click on any of the links below to find out more or to register.


 

Does Your Overdraft Strategy Have the Right Perspective?

When: Wednesday, September 25th

Time: 3:00 p.m. - 4:00 p.m. EDT / 2:00 p.m. - 3:00 p.m. CDT

Presented by Cheryl Lawson, Executive Vice President of Compliance Review at John M. Floyd & Associates

After five consecutive years of year-over-year increases, credit unions experienced a drop in overdraft revenue earlier this year. Coupled with ongoing regulatory review of overdraft rules, a recent spike in Overdraft/NSF Fee demand letters alleging deceptive practices and excessive fees have targeted credit unions. Is it time to take a look at your overdraft strategy to make sure you're getting optimal results, maintaining full compliance and providing the best service for your members?
 
KEY TAKEAWAYS:

  • Regulatory compliance and industry trends related to overdraft services
  • Key performance indicators for more successful overdraft program results
  • The role of next generation analytics and reporting capabilities in program management, goal-setting and problem-solving strategies
  • The correlation between ongoing employee education and greater program outcomes
  • Keys to more informed member choice and better service experiences

WHO SHOULD ATTEND?
This informative session will benefit chief executive officers, chief financial officers, compliance officers, operations staff, member services/retail staff.

REGISTER

ABOUT THE PRESENTER
Cheryl serves as JMFA’s principal compliance liaison for regulatory requirements of overdraft services, including consumer protection issues, and strategies that enhance safety and soundness. She has more than 30 years of experience in information technology and financial operations, as well as consulting, communications, training and project management. Cheryl is a sought-after authority among industry groups for compliance issues related to overdraft programs.