By The Way

The By The Way newsletter is a great way to keep Kentucky credit unions informed of the latest updates in governmental affairs, compliance and regulations, education and training.  In addition, By the Way highlights the difference credit unions are making on a daily basis.

League Updates

CUNA Announcements

Educational Opportunities

Credit Union News

Compliance Updates



Career Opportunities

Subscribe to our Newsletter

Not Receiving Our Newsletter?




President's Update

For many of us, fall is a time for reflection. We take the time to recharge and consider all we accomplished and experienced throughout the year. We take the necessary time to be thankful for our good graces, and to appreciate those who have positively impacted our lives.

I’m no different. Since joining the league in September, I have been overwhelmed by the outpouring of support and warm welcomes. I’ve had the chance to meet so many of our credit union community members, and I have so many left to meet. I’ll be dedicating time to doing just that.

I’m especially grateful for the team of professionals here, including staff and volunteers, who have brought me into the family, and who have entertained my seemingly non-stop barrage of questions and ideas. Admittedly, I can have an accelerated and demanding pace, favoring action over inaction. The league, like your credit union, can’t delay and wait for the changing world to affect us – we need to affect our own change in the world. The league team has responded like a world-class thoroughbred, anxious to get out on the track and show what they can do. I’m inspired!

So as much as I am grateful and reflecting on the past year, I can’t help but think about 2024 and beyond. I am humbled and honored to have a significant role in helping the league thrive in this tumultuous time. On December 1st, we are hosting our Board of Directors to conduct our strategic planning session, from which we will likely see numerous projects and initiatives, all designed to strengthen our trade association to deliver exceptional value to all Kentucky credit unions. The team and I are especially excited about some of our planned initiatives which we will share with you soon.

Suffice it to say that we are setting some ambitious goals, and we are confident in our ability to deliver on them.

I hope you can take some time this holiday season to reflect on all you have accomplished. Thank you for the trust you place in your league.

Jim Kasch





Governmental Affairs Update

We all have so much to be thankful for throughout the year but in November we finally take the time to reflect on the past year and all the good we were fortunate enough to experience.  With that in mind, I want to use this space to thank you all, our best Credit Union advocates, for all your time and efforts over the past year working to better the lives of your members and advance the movement. 

Your embodiment of the values of our movement makes you all phenomenal advocates for the continued investment in and protection of Kentucky’s Credit Unions.  With the Kentucky General Assembly gearing up to start their next legislative session early in the new year, I look forward to working with all of you to further this mission.

As always, please reach out with any questions or if I can be of service to you or your Credit Union in any way.


Kyle Hagerty, CUCE
VP, Governmental Affairs & Compliance




Governmental Affairs Conference

March 3–7, 2024 // Washington, D.C., and online

Venue: Walter E. Washington Convention Center

Join thousands of your peers in Washington to show lawmakers the credit union difference. The Governmental Affairs Conference is our opportunity to highlight the meaningful work credit unions are doing to improve the financial well-being of their members and communities.

Here’s what to expect: 

  • Hear from world-class keynote speakers
  • Together with the Leagues, participate in Hill Hikes to meet with lawmakers and show them the credit union difference
  • Discover the latest offerings in the industry's largest exhibit hall
  • Network with and learn from peers and thought leaders in credit unions, politics, business and more
  • Experience Washington in a unique environment with legendary receptions, meals, tours and accommodations
Register Now





Diamond Awards

The most prestigious annual credit union marketing competition, the Diamond Awards recognize and reward creative excellence and outstanding results.

Key Dates:
September 6, 2023
Open for Applications 

December 13, 2023
Early-Bird Entry Deadline

January 8, 2024
Final Entry Deadline
Monday by 11:59 pm CT

February 6, 2024 | on or about
Winners notified via email

March 19, 2024
Awards announced at Recognition Dinner

Apply Now 




CUNA Marketing & Business Development Council Conference

March 17-20, 2024

Gain fresh marketing perspectives and collaborate with your peers.

CUNA Marketing & Business Development Council Conference is the perfect environment to reconnect with other credit union marketing and business development peers who understand challenges you face. Conference content is driven by the CUNA Marketing & Business Development Council, so you can be sure we are hitting relevant and trending impacting your role. We will also celebrate and honor the winners of the prestigious Diamond Awards, as well as the 2023 Recognition Awards. Return to your credit union with a fresh perspective, new insights and enthusiasm for the industry and movement.





CUNA/NAFCU Merger Approved

Members of CUNA and NAFCU have voted in favor of approving the merger to form America’s Credit Unions. As one organization, we’ll deliver the best advocacy, education and compliance training—increasing value to our members by providing even more effective resources to strengthen and grow credit unions across America. The new organization will be legally formed January 1, 2024, and we’ll be spending the next year aligning products and services so our members, and our industry, can thrive.





Virtual Supervisor Boot Camp

December 18-19 | Online Learning Opportunity

Educational Investment: $399 per participant

This training will be split over two days:

Day 1: December 18 from 9:00 a.m. - 1:00 p.m. ET (8:00 a.m. - 12:00 p.m. CT)
Day 2: December 19 from 9:00 a.m. - 1:00 p.m. ET (8:00 a.m. - 12:00 p.m. CT)

You don’t master the art of leading and managing through luck; you master it with training, experience, self-learning, and applying best practices. As a manager or supervisor, you must have the attitude, aptitude, skill set, confidence, persistence, and commitment to excel in this multi-tasking, challenging role. This training will help take your expertise to a new level as you learn how to collaborate and coach your employees to excel.

Whether you are new or seasoned managers and supervisors, attendees find this experiential training invigorating, motivating and applicable to managing and supervising others. You will learn how to handle crucial conversations and challenging situations. You will practice a coaching approach that encourages your staff to be engaged and accountable and walk away with a toolbox for immediate use back in your workplace!






2024 Emerging Leaders Program

Enrollment for Emerging Leaders is now OPEN!

The Emerging Leaders Program is a leadership development experience designed to develop and expand the capacity of tomorrow's credit union leaders. During the program, participants will learn from guest presenters, work in small groups to explore topics, partake in a community service project and strengthen their skills to be successful at the next level and beyond. 

About the Emerging Leaders Program

  • 8-month commitment

  • 6 one-day interactive leadership development workshops

  • 1 community service-learning group project

  • Limited to 30 leaders

Why apply?

  • Develop and build leadership skills.
  • Share and grow with peers.
  • Learn from nationally recognized presenters and industry experts.

Educational Investment: $635 per participant

For more information, please click here




Southeast CUNA Management School

Start Your Journey!

Meeting Dates: Sunday, June 16, 2024 through Friday, June 21, 2024
Location: UGA Georgia Center for Continuing Education, 1197 South Lumpkin Street, Athens, GA.

Why Attend?

First-Rate Learning

Enjoy academic teaching that has direct credit union applications. The three-year program, which takes place one week per year in person, will help you develop your operational, managerial and leadership skills.


Engaging activities in class, on campus, and via team projects foster a collaborative atmosphere for you and your classmates. Form life-long bonds while benefiting from shared successes, resources, challenges, and solutions.

Shaping Leaders

This program is NOT a conference but a commitment we invite you to make toward a better future for yourself, your team, and your organization. For more than 50 years, we’ve seen alumni go on to hold leadership positions at their credit unions, in their local chapters, and with community-based organizations.






2024 Education Calendar

The 2024 Education Calendar is finally here!

Please save the date for these upcoming events.

  • January 23, 2024 - Emerging Leaders Kickoff
  • February 5-6, 2024 - Bankruptcy & Collections Training
  • February 13-14, 2024 - IRA Training
  • March 12, 2024 - Emerging Leaders Day 2
  • April 16, 2024 - Emerging Leaders Day 3
  • April 22-23, 2024 - Executive Forum
  • May 20, 2024 - Emerging Leaders Day 4
  • June 16-21, 2024 - Southeast CUNA Management School
  • July 28-31, 2024 - SRCUS Regional Directors' Conference
  • August 21-23, 2024 - Vision 2024 Annual Meeting & Convention
  • September 23-24, 2024 - Mortgage Loan Originator Training
  • November 7-9, 2024 - Board & Committee Leadership Conference
  • December TBD - Supervisor Boot Camp






Park Community Credit Union Names Jana Erny President/CEO

LOUISVILLE, KENTUCKY - The Board of Directors for Park Community Credit Union in Louisville, KY, today announced the appointment of Jana Erny as the credit union’s next President/CEO. Erny will take over the reins from the current retiring President/CEO Jim Spradlin, on Monday, December 4, 2023.

“The Board of Directors is very excited to welcome Jana to Park Community Credit Union as our next President/CEO. Jana stood out among a very strong set of candidates and has demonstrated an innovative spirit and a passion for the credit union movement. She brings noted experience and a wealth of knowledge to our organization.  Jana is committed to providing service and value to our members, and we look forward to the continued success of Park Community under her leadership," said Bobby Willoughby, Chairperson of the Board of Directors.

Erny, an accomplished credit union leader, is set to make the move to the Louisville community from the Pacific Northwest, where she amassed over 25 years of invaluable experience in the financial industry.  Her extensive background in credit unions specifically reflects a deep understanding of member-centric financial services and community-driven initiatives. 

"It is an honor to be named as the next President and CEO of Park Community Credit Union,” Erny states.  “I am excited to serve alongside a talented Board and credit union team.  I am committed to amplifying the credit union's legacy of excellence and people-first culture while evolving into the future.  Together, we will continue to prioritize the financial well-being of our members and build strong partnerships in the communities we serve."

The Board engaged Shanley Search Partners to conduct a nationwide search for candidates.  Erny was selected from a pool of over 500 candidates.  She takes over the leadership of the credit union from Spradlin, the outgoing President/CEO, whose career spanned 29 years at Park, with the last 13 years at the helm.





NCUA Charters Young Community Federal Credit Union

The National Credit Union Administration has granted a federal charter and Share Insurance Fund coverage to Young Community Federal Credit Union of Shively, Kentucky, a Louisville suburb.

“Young Community will open doors to insured financial services in an area where more than one in four residents do not use a federally insured financial institution regularly,” NCUA Chairman Todd M. Harper said.

“The organizers of this new credit union have deep roots in their community, and they will address economic disparities and provide financial education to their members. Thanks to everyone involved for making this credit union a reality.”

The credit union is sponsored by the Young Nonprofit Foundation, a local charitable organization focused on providing low-income Kentucky families with access to quality childcare and education.

Young Community Federal Credit Union will primarily serve people who live, work, worship, or attend school in Shively. The credit union will initially operate from the foundation’s headquarters at 2200 Greene Way in Louisville. During its first year of operations, Young Community Federal Credit Union will focus on basic savings and lending services and electronic access, including:

  • Share accounts
  • Share draft accounts
  • New and used auto loans
  • Small unsecured loans
  • Direct deposit
  • Online access
  • Debit card access
  • ATM access

Young Community Federal Credit Union’s charter became effective November 8, and the credit union expects to commence operations as soon as possible. The credit union is the third federal credit union chartered in 2023.





Abound Supports Veterans, Military Families with $500k in Donations to USA Cares

Abound Credit Union, a long-term partner of USA Cares, is proud to continue supporting their mission to assist military families in crisis and help them create a foundation for long-term stability. Earlier today, Abound presented a check during the Hardin County Chamber of Commerce meeting. In aggregate, these donations have totaled $505,037 since 2015, including $73,137 year-to-date.

These funds directly help military families remain in their homes, pay their utility bills, and buy food and fuel. So far, Abound Credit Union and its members have helped approximately 70 military families in 2023 alone. USA Cares is ensuring that the most vulnerable members of our military and veteran communities are not forgotten and have access to the resources they need. 

“Abound has been proudly serving our military members and the community that supports them for over 70 years,” said Ray Springsteen, Abound Credit Union President and CEO.  “Our financial strength allows us to build long-term partnerships with organizations like USA Cares, which directly supports veterans and military families. Together, we’re making a real difference.”

USA Cares originally started as a grassroots partnership of the Fort Knox Chapter of the Association of the United States Army, Kroger Food Stores – Mid-South Division, and WAVE-3 TV, the NBC affiliate in Louisville. Abound Credit Union, formerly known as Fort Knox Federal Credit Union, was one of the earliest supporters of USA Cares and continues to give towards their mission along with many of the credit union’s generous members.

A portion of the donations to the organization were dues paid by Abound Credit Union for new credit union members who joined as part of the USA Cares Patriot Club field of membership. In 2014, USA Cares launched the Patriot Club which is open to anyone wishing to support the organization’s mission and donate to supporting military families.  All dues and gifts to the Patriot Club go directly to sustain USA Cares’ support of military families.





Service One Credit Union Donates to Scottsville Skate Park

Service One Credit Union is pleased to announce a donation of $5,300 to the City of Scottsville, KY for the construction of a much-needed fence around the upcoming local skate park. This contribution is a testament to Service One's commitment to supporting the communities it serves, and a recognition of the value that recreational spaces like skate parks bring to the youth.

Service One recognizes the positive impact such spaces have on the overall well-being of children and adolescents. By contributing to the construction of a fence for the Scottsville skate park, Service One aims to enhance safety and security, ensuring a more enjoyable experience for the community's youth.

"We are grateful to have a branch in Scottsville, KY, and to work hand-in-hand with the City to meet the needs of our community," Justin Morris, President and Chief Strategy Officer, added. "This collaboration exemplifies our commitment to supporting the growth and well-being of Scottsville, and we look forward to seeing the positive impact the skate park will have on the youth of this vibrant city."





Service One Credit Union Promotes Jonathan Turner

Service One Credit Union is excited to announce the promotion of Jonathan Turner to Director of Wealth Management. In this role, Jonathan will continue to build relationships with members and potential members. He will offer products and services personalized to meet members’ needs for their financial success and security. In addition to his new role, Jonathan will continue to manage the Scottsville branch.

Jonathan has been with Service One since July 2022 and holds active Series 7 and 66 licenses. Jonathan has previous experience as a Financial Advisor and over 20 years of leadership experience.  He has a bachelor’s degree in business economics from WKU.  Jonathan is an active member of the Scottsville Rotary.

In his free time, you can find Jonathan boating, watching his kids play sports, and coaching Little League sports.





Commonwealth Credit Union Helps Kick Off Holiday Season with Annual Candlelight Tradition

Nothing kicks off the holiday season quite like Frankfort’s annual Candlelight Tradition. As the presenting sponsor, Commonwealth Credit Union provided a free ice-skating rink for the community to enjoy. CCU also gave out over 400 tickets to families so they could make new memories on the ice-skating rink. It was truly a winter wonderland, complete with snow, inflatables, and time treasured Holiday tunes. It also wouldn’t be Candlelight if the big guy himself, Santa, wasn't on hand with his North Pole friends. Visitors were also treated to a reindeer food making and a letter to Santa station. Everyone who wrote a letter at Candlelight will be receiving a letter back from Santa!




Commonwealth Credit Union Gets in The Giving Spirit with Donation to Shriner’s Hospital

As we enter the giving season, Commonwealth Credit Union stepped up and gave a generous $15,000 donation to Shriners Children’s Hospital in Lexington. They participated in Shriner’s 31 Days to Amaze campaign across their 17 branches, held specific dress-down days just for Shriner’s, and even held a chili cook-off at their Louisville Road branch to collect donations.

Commonwealth Credit Union President/CEO, Karen Harbin, who is also on the board at Shiner’s in Lexington, commended her staff for their compassion and willingness to give back to such a worthy cause.






NCUA Reinstates Civil Money Penalties for Late Call Report Filing

The National Credit Union Administration today announced that it will reinstate assessing civil money penalties for credit unions failing to submit NCUA Form 5300 Call Report on time, effective January 1, 2024.

“The program was suspended after the December 2019 cycle due to the COVID-19 pandemic,” NCUA Chairman Todd M. Harper said. “It is now time to reinstate the program to ensure we provide credit union members, the financial services stakeholders, other regulators, and the public with the most accurate and up-to-date quarterly Call Report data on a timely basis.”

The December 2023 Call Report will be the first reporting cycle under the reinstated program and will be due by 11:59:59 p.m. Eastern time, January 30, 2024.

To assist credit unions in avoiding a penalty, the NCUA will send a reminder to credit unions with outstanding Call Reports one week before the due date.

The NCUA considers extenuating circumstances and will weigh mitigating factors outlined in Section 206 of the Federal Credit Union Act when assessing penalties. These mitigating factors include:

  • The size of financial resources and good faith of the credit union.
  • The gravity of the violation.
  • The history of previous violations.
  • Other matters regarding the circumstances of late or false or misleading submissions, such as natural disasters and the incapacitation of key employees, among other factors.

More information on filing credit union Call Reports is available on the NCUA website.






NCUA Board Approves Charitable Donation Accounts Final Rule

The National Credit Union Administration Board held its tenth open meeting of 2023 and approved a final rule that amends the charitable donation accounts section of the NCUA’s incidental powers regulation. In addition, the NCUA’s Chief Financial Officer briefed the Board on the performance of the National Credit Union Share Insurance Fund for the third quarter of 2023.

Veterans Organizations Now a Qualified Charity Under NCUA’s Regulations

The NCUA Board unanimously approved a final rule that adds “war veterans’ organizations” to the definition of a “qualified charity” that a federal credit union may contribute to using a charitable donation account.

“With this final rule, the NCUA is taking an important step in honoring our nation’s many veterans,” NCUA Chairman Todd M. Harper said. “The rule is good for veterans, good for military families, good for credit union members, good for credit unions, and good for our country. And, it fits nicely within the credit union ethos of people helping people.”

Specifically, the final rule adds a post or organization of past or present members of the Armed Forces of the United States, or an auxiliary unit or society of, or a trust or foundation for, any such post or organization recognized as exempt from taxation under section 501(c)(19) of the Internal Revenue Code to the definition of a “qualified charity” that a federal credit union may contribute to using a charitable donation account. A “qualified charity” is a section 501(c)(3) entity defined by the Internal Revenue Code and must be both a non-profit and organized for a charitable purpose.

At its May 2023 meeting, the NCUA Board approved the proposed rule, noting the attributes of “veterans’ organizations” as defined in the Internal Revenue Code aligned with the purposes of the agency’s charitable donation account rule.

The final rule is effective 30 days after publication in the Federal Register.

Number of CAMELS Code 3 Credit Unions Increase in Third Quarter

The Chief Financial Officer briefed the NCUA Board on the performance of the Share Insurance Fund for the quarter ending on September 30, 2023. The Share Insurance Fund reported a net income of $59.0 million, $20.9 billion in assets, and $113.4 million in total income for the third quarter of 2023.

“The Share Insurance Fund’s performance in the third quarter of 2023 mirrors the industry’s financial performance over the last year,” Chairman Harper said. “Like the credit union system, the Share Insurance Fund is performing generally well overall. But, there are some flashing cautionary lights that we should all heed and act upon. For several months, the NCUA has reported signs of growing liquidity, interest rate, and credit risks within the credit union system. In today’s report, we see that stress firsthand, especially in large, complex credit unions with $500 million or more in assets.”

Additionally, for the third quarter of 2023:

  • The number of composite CAMELS code 3 credit unions increased from 771 to 777 at the end of the third quarter. Assets for these credit unions increased from the second quarter to $131.7 billion from $91.0 billion.
  • The number of composite CAMELS codes 4 and 5 credit unions decreased from 134 to 131 at the end of the third quarter. Assets for these credit unions decreased from $6.3 billion to $5.4 billion.

“I cannot emphasize this enough: credit union executives, supervisors, and boards of directors must remain diligent in managing the potential risks on their balance sheets and when monitoring economic conditions and the interest rate environment. Today’s economic environment requires active — not passive — management by all,” Chairman Harper said.

At the end of the third quarter of 2023, three federally insured credit union failures cost the Share Insurance Fund approximately $1.4 million in losses.

The third quarter figures are preliminary and unaudited. Additional information on the performance of the Share Insurance Fund is available on the NCUA’s website.






Agencies Announce Dollar Thresholds for Applicability of Truth in Lending and Consumer Leasing Rules for Consumer Credit and Lease Transactions

The Federal Reserve Board and the Consumer Financial Protection Bureau today announced the dollar thresholds used to determine whether certain consumer credit and lease transactions in 2024 are subject to certain Regulation Z (Truth in Lending) and Regulation M (Consumer Leasing) requirements.

By law, the agencies are required to adjust the thresholds annually based on the annual percentage increase in the Consumer Price Index for Urban Wage Earners and Clerical Workers, known as CPI-W. Transactions at or below the thresholds are subject to the protections of the regulations.

Specifically, based on the annual percentage increase in the CPI-W as of June 1, 2023, Regulation Z (Truth in Lending) and Regulation M (Consumer Leasing) generally will apply to consumer credit transactions and consumer leases of $69,500 or less in 2024. However, private education loans and loans secured by real property, such as mortgages, are subject to Regulation Z (Truth in Lending) regardless of the amount of the loan.






IRS announces delay in Form 1099-K reporting threshold for third party platform payments in 2023; plans for a threshold of $5,000 for 2024 to phase in implementation

Following feedback from taxpayers, tax professionals and payment processors and to reduce taxpayer confusion, the Internal Revenue Service today released Notice 2023-74 announcing a delay of the new $600 Form 1099-K reporting threshold for third party settlement organizations for calendar year 2023.

As the IRS continues to work to implement the new law, the agency will treat 2023 as an additional transition year. This will reduce the potential confusion caused by the distribution of an estimated 44 million Forms 1099-K sent to many taxpayers who wouldn't expect one and may not have a tax obligation. As a result, reporting will not be required unless the taxpayer receives over $20,000 and has more than 200 transactions in 2023.

Given the complexity of the new provision, the large number of individual taxpayers affected and the need for stakeholders to have certainty with enough lead time, the IRS is planning for a threshold of $5,000 for tax year 2024 as part of a phase-in to implement the $600 reporting threshold enacted under the American Rescue Plan (ARP).

Following feedback from the tax community, the IRS is also looking to make updates to the Form 1040 and related schedules for 2024 that would make the reporting process easier for taxpayers. Changes to the Form 1040 series – the core tax form for more than 150 million taxpayers – are complex and take time; delaying changes to tax year 2024 allows for additional feedback.

"We spent many months gathering feedback from third party groups and others, and it became increasingly clear we need additional time to effectively implement the new reporting requirements," said IRS Commissioner Danny Werfel. "Taking this phased-in approach is the right thing to do for the purposes of tax administration, and it prevents unnecessary confusion as we continue to look at changes to the Form 1040. It's clear that an additional delay for tax year 2023 will avoid problems for taxpayers, tax professionals and others in this area."

The ARP required third party settlement organizations (TPSOs), which include popular payment apps and online marketplaces, to report payments of more than $600 for the sale of goods and services on a Form 1099-K starting in 2022. These forms would go to the IRS and to taxpayers and would help taxpayers fill out their tax returns. Before the ARP, the reporting requirement applied only to the sale of goods and services involving more than 200 transactions per year totaling over $20,000.

The IRS temporarily delayed the new requirement last year.

Reporting requirements do not apply to personal transactions such as birthday or holiday gifts, sharing the cost of a car ride or meal, or paying a family member or another for a household bill. These payments are not taxable and should not be reported on Form 1099-K.

However, the casual sale of goods and services, including selling used personal items like clothing, furniture and other household items for a loss, could generate a Form 1099-K for many people, even if the seller has no tax liability from those sales.

This complexity in distinguishing between these types of transactions factored into the IRS decision to delay the reporting requirements an additional year and to plan for a threshold of $5,000 for 2024 in order to phase in implementation. The IRS invites feedback on the threshold of $5,000 for tax year 2024 and other elements of the reporting requirement, including how best to focus reporting on taxable transactions.

"The IRS will use this additional time to continue carefully crafting a way forward to minimize burden," Werfel said. "We want to make this as easy as possible for taxpayers. We will work to make the new reporting requirements easier for them, and we'll work closely with third party groups, tax professionals and others to find the smoothest path to ensure compliance with the law. This is consistent with our Strategic Operating Plan. The IRS is focused on meeting taxpayers where they are and helping them get it right the first time."

Expanded information reporting, which will occur as the result of the change in thresholds for Form 1099-K, is important because it increases tax compliance and can reduce burden on taxpayers seeking to follow the law. The IRS believes that expansion must be managed carefully to help ensure that Forms 1099-K are issued only to taxpayers who should receive them. In addition, it's important that taxpayers understand what to do as a result of this reporting, and that tax professionals and software providers have the information they need to assist taxpayers.






Subscribe to our mailing list

* indicates required
By the Way


Not receiving our newsletter?

If you aren't receiving the monthly By the Way newsletters, a firewall or spam filtering service is likely the cause of the issue. Try the steps below.

  1. Check your profile to be sure we're using your desired email address.

  2. Check your spam/junk folder.

  3. Are you using Gmail? Check to see if you have a “Promotions” tab, and look there. If our emails are there, you can add us to your Contacts list on Gmail so our emails push to your Primary tab.

  4. If you still can’t find our emails, add [email protected] to your contact list. This should permit future emails through the filter.

  5. Still not getting them? You may need to "whitelist" or add us to your "safe sender" list. Depending on your e-mail service, you may be able to do this yourself, or you may need the assistance of your IT administrator.