Career Opportunities

The League assists credit unions in finding qualified job applicants for their open positions, and assists individuals seeking to further their credit union careers, thereby strengthening professionalism within the movement.  The League bears no responsibility for the availability of positions posted nor does it play any role in the hiring of these positions (unless the position is with the League). Applicants are advised to contact the credit union directly. 

Opportunities in Kentucky:

Account Resolution Specialist - Class Act Federal CU
Branch Manager - Service One CU
Collector (Full-time) - KIT Federal CU
Community Relations Representative Senior for the Louisville Market - Commonwealth CU
Director of Learning and Development - Service One CU
e-Branch Contact Center Representative - Class Act Federal CU
Financial Account Manager - Signet Federal Credit Union
Financial Services Representative - Market Street Branch - Commonwealth CU
Financial Services Representative - Cane Run - Commonwealth CU
Financial Services Representative - St. Matthews - Commonwealth CU
Interactive MSR - Park Community CU
Member Service Rep - KEMBA Louisville CU
Member Service Rep (TELLER) - Park Community Credit Union
Regional Branch Manager - Heritage Federal CU (Newburgh, IN)

Opportunities Nationwide:

Executive Opportunities

Account Resolution Specialist - Class Act Federal CU

Class Act Federal Credit Union is seeking a qualified candidate for an Account Resolution Specialist.

Role:
This position will be under the direct supervision of the Chief Lending Officer. The Account Resolution Specialist is responsible for all phases of the collection process to preserve the Credit Union's assets by monitoring overdrawn, delinquent, and charged-off accounts, collecting payments and recovering collateral in a timely manner to minimize losses. Requires extensive contact with members and the ability to exercise independent judgment with minimal supervision. Maintains thorough and accurate documentation in the collection data base to ensure compliance with all applicable laws, regulations, policies and procedures.

Major Duties and Responsibilities:

• Contact members to negotiate payment arrangements on consumer loans and negative shares, determine the cause of delinquency, offer suggestions as to how members can meet their obligations and propose alternative repayment plans. Accurately and professionally document account information and collection activities. Empathize and find solutions while always maintaining the borrower’s dignity.
• Advise members when there has been a lapse of insurance coverage on their auto or home. Work to obtain the necessary information to resolve the situation and avoid a lender-placed CPI policy being added. If force-placed insurance needs to be imposed then proceed with handling CPI premiums/refunds accordingly.
• Analyze financial situation of delinquent borrowers to complete right of offset, removal of account privileges and credit line reductions on members’ accounts according to department procedures and guidelines. Make recommendations to supervisor for further action when arrangements to bring loan current are unsuccessful.
• Monitor Courtesy Pay activity to track the negative accounts and initiate appropriate letters. Be diligent in collection follow up and document collection activity in collection data base.
• Responsible for recommending accounts for repossession to supervisor and summarizing collection efforts to warrant this action.
• Assist in preparing Bankruptcy related documents for processing as directed.
• Assist in processing GAP claims on total loss autos to ensure the Credit Union receives the maximum recovery on the collateral.
• Assign charged-off accounts to a third party collection agency as directed.
• Report charged-off share accounts to ChexSystems.
• Responsible for working deceased member accounts. Collect all necessary documents for filing claims in probate court to protect the assets of the Credit Union.
• Monitor safe deposit boxes for collection of payments and closing of boxes.

Knowledge and Skills:

• Experience: Two years to five years of similar or related experience.
• Education: A high school diploma or equivalent.
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Must possess strong verbal, written, and interpersonal skills. Work may involve motivating or influencing others. Present a positive and professional image to all employees and members. Ability to work independently and as a team player.

Other Skills: Ability to prioritize work flow. Ability to learn new things in a relatively short amount of time. Initiative and ability to handle multiple assignments concurrently. Ability to use an array of workplace technologies. Attention to detail and accuracy is essential. Possess solid problem-solving and negotiation skills. Must be bondable.

If interested, please send a resume to [email protected] or apply online at www.louisvilleworks.com EOE

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Branch Manager - Service One CU

Position Summary

This position is responsible for managing, leading and directing all aspects of branch operations and branch performance.  Supports the marketing and promotional efforts of the Credit Union and works with Executive Management to develop and achieve branch goals.  Responsible for creating a climate that delivers an exceptional experience for both members and associates.  Responsible for maintaining a welcoming environment and a professional atmosphere.  Ensures the branch office is clean and well-maintained.  The Branch Manager should be able to effectively perform all branch office duties and responsibilities.  Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other branches and departments.  Supports and promotes the Credit Union’s Vision, Mission and Core Values. 

Primary Responsibilities

• Responsible for selecting, training, coaching, motivating and developing all branch team members.
• Provides leadership to branch staff through effective delegation and communication.  Responsible for building a cohesive team and fostering positive open communication with branch team members. 
• Works with associates to establish individual performance goals and effectively communicates branch goals and objectives. 
• Ensures that individual and branch goals and objective are met or exceeded. 
• Organizes, schedules, and distributes workload to ensure staffing levels are sufficient to meet member needs.
• Reviews and approves non-exempt timecards for bi-weekly payroll and approves time off requests.
• Provides on-going feedback on associate performance both formally and informally. 
• Conducts 90-day reviews, Quarterly Check-ins and annual Performance Appraisals. 
• Identifies performance problems and partners with Human Resources to formulate and implement corrective action as needed.
• Maintains an expert knowledge of financial products services offered by the Credit Union.  
• Promotes an enthusiastic sales/service culture and models exceptional member service. 
• Ensures the adherence to all internal policies and procedures. Maintains compliance with Federal laws and regulations set forth by all regulatory agencies.
• Assists individuals in establishing membership and opening deposit product accounts according to established policies and procedures.
• Originates, processes, and closes consumer loans according to established policies and procedures. 
• Identifies cross-sell opportunities and cross sells products and services to members based on their needs.  Recommends credit life, disability and mortgage insurance products. 
• Assists members with more complex member service issues and with any sensitive or difficult issues.
• Perform such duties as may be required from time to time for the overall management and operation of the Credit Union. 

Additional Responsibilities

• Participates in Credit Union special projects and initiatives. 
• Represents Service One at Credit Union events and in the community through professional networking groups, partnering with charitable organizations and attending civic events.
• Calls on existing or prospective members to develop new business and to retain or expand existing relationships. 
• Originates small business and mortgage loans.
• Cultivates and establishes small business account relationships.

Educational/Experience Requirements

• Bachelor’s Degree in a related field.
• Minimum of five years of related experience in the banking/financial services industry. 
• Minimum of three years of consumer lending experience.
• Minimum of two years of managerial or supervisory experience. 
• Equivalent work experience may be substituted for education requirement. 

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Excellent member service, problem solving, decision-making and relationship management skills.
• Strong practical knowledge of banking and lending products, policies, procedures, and regulatory guidelines.
• Strong leadership skills with the ability to motivate and/or influence others. 
• Solid technology skills that include Microsoft Office products and Credit Union software applications.
• Bilingual language skills a plus.
• Flexibility to work evening or weekend hours as needed.
• Ability to work various schedules and on Saturdays as needed.
• Ability to travel to other branches as needed.

**Please apply online at www.socu.com

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Collector (Full-time) - KIT Federal CU

KIT Federal Credit Union seeks experienced Collector.  Full time position includes collection of delinquent loans and overdrawn accounts, orders and sales of repossessions, repo titles, loan protection insurance claims, assignment of loss accounts to collection agency, monthly delinquency, impairment, repo, and overdraft reports.

Collection experience required; credit union collection experience preferred.

High School Diploma required; bachelor’s degree preferred.

Salary commensurate with experience.  Bonus based on delinquency and charge-off ratios.

Send resume to [email protected] and [email protected].

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Community Relations Representative Senior for Louisville Market - Commonwealth CU

We have a career opportunity for a Community Relations Representative Senior for the Louisville, KY market. A key requirement for this position is marketing experience. A track record of building solid relationships with different business groups, and/or affiliation with the various chambers of commerce in the Louisville area, are a plus.

Position Summary:

Extremely self-motivated and goal driven individual that represents the credit union with our Business Partner groups and within the communities we serve. Promotes membership with participating Business Partners; strategically solicits non-participating eligible groups on continual basis, communicates with Business Partners concerning products/services, provides ideas/input on business development projects as required; Maintains accurate Business Partner records, continually reports member feedback to Community Relations Supervisor, devotes time and resources to community and networking activities on behalf of the Credit Union, as approved by the Community Relations Supervisor.

Education / Experience

• Bachelor’s Degree or equivalent experience in sales/community relations field
• B2B sales experience and financial industry experience preferred but not required
• Advanced knowledge in various PC applications, including CRM/Sales Systems

Requirements

• Must be bondable and successfully pass background screening
• Must be able to obtain/maintain required certifications/licenses applicable to position
• Must annually attend training and pass exams for compliance with the Bank Secrecy Act (BSA)
• Must annually attend training and pass exams for compliance with the USA Patriot Act
• Must annually attend training and pass exams for compliance with the Office of Foreign Asset Control

Click HERE to apply for this position.

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Director of Learning and Development - Service One CU

REPORTS TO:  VP Human Resources/Organizational Development

Position Summary

The Director of Learning and Development will partner with internal and external experts as well as department leaders to develop, execute, and manage strategic training plans with measurable results. Designs and delivers learning curriculum to create an exceptional learning experience for all associates. Facilitates a continuous learning culture and development of talent across the organization. Researches and implements innovated learning systems and techniques. Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments. Supports and promotes the Credit Union’s Vision, Mission and Core Values.

Educational/Experience Requirements

• Bachelor’s degree in Human Resources, Instructional Design, Education, or a related field.

• 3 years of experience in developing and facilitating training.

• 2 years of leadership experience preferred.

• Equivalent work experience may be substituted for education requirement.

Qualifications 

• Ability to be a change champion for the organization.

• Ability to influence and mentor others.

• Excellent time management, organizational, and communication skills.

• Detail oriented and demonstrated decision making skills.

• Demonstrated relationship building, problem solving, and influence skills.

• Demonstrated professionalism and confidentiality is required.

• Demonstrated experience in curriculum development and learning facilitation.

• Demonstrated presentation skills and passion for developing others.

• Adult learning and instructional design experience preferred.

• Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to learn new systems quickly.

Please apply online at www.socu.com.

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e-Branch Contact Center Representative - Class Act Federal CU

Class Act Federal Credit Union is seeking a qualified candidate for an e-Branch Contact Center Representative.

Role:
Project a friendly and professional attitude while aiding all members and potential members with their financial needs. Using an enthusiastic approach, the member service representative will introduce and cross-sell to new members and current members, all of the credit union services by explaining credit union policies and furnishing account statuses. Be knowledgeable of all products and services the credit union offers and provide the member with the information to make the best informed financial decision while adhering to all credit union policies and procedures.

Knowledge and Skills:

• Experience: Two years of similar or related experience. Prefer call center
• experience.
• Education: A high school education or equivalent.
• Interpersonal Skills: A significant level of trust, diplomacy and professionalism is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivation or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Other Skills: Ability to prioritize work flow. Ability to learn new things in a relatively short amount of time. Initiative and ability to handle numerous assignments concurrently. Must have basic understanding of operating a computer. Ability to use Microsoft outlook, word and excel. Ability to navigate the internet, use a 10 key calculator and computer keyboard by touch. Attention to detail and ability to maintain accuracy. Must be Bondable.

If interested, please send a resume to [email protected] or apply online at www.louisvilleworks.com EOE

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Financial Account Manager - Signet Federal CU

Signet Federal Credit Union, with over $250 million in assets, is currently in search of a Financial Account Manager.  Signet is located in beautiful Western KY, twenty minutes from KY Lake in Paducah, KY.  You will be reporting directly to the President, experience in areas of overseeing asset liability management, financial forecasting & reporting, risk management, the NCUA call report and budgeting would be helpful.  The ideal candidate could have board relations experience.  Will assume the responsibilities for ensuring that reports, accounts, systems, polices, and practices adhere to generally accepted accounting principles (GAAP).   Bachelor’s degree in accounting or finance is required, and at least two years of experience managing fiscal operations for a credit union.

To apply, please visit: 

https://www.signetfcu.com/employment-application/

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Financial Service Representative - Commonwealth CU (Louisville, KY)

We have a career opportunity for a full-time Financial Service Representative (FSR) at our Market Street Branch, located at 900 West Market Street in Louisville.

Position Summary:

Accurately performs financial transactions affecting the accounts or loans of credit union members, in accordance with established policies, procedures and applicable laws. Represents the credit union in a professional manner. Maintains acceptable cash/negotiable balancing standards, follows internal controls to safeguard credit union funds and assets, consistently maintains cross selling standards and organizes work and maintains accurate records. Demonstrates leadership qualities and strong communication skills, including face to face, telephone, and email correspondence. Responds in a professional and pleasant manner to member and co-worker problems or concerns.

Opens/closes memberships and accounts. Takes loan applications and obtains the appropriate documentation and information. Performs loan and account functions in accordance with credit union policies, procedures and applicable laws and holds a standard level of lending authority. Demonstrates ability to make sound lending decisions matching the best product for the member’s needs. Maintains department cross-selling standards, and is knowledgeable of products, services, and promotions. Assist members with IRA and Certificate Portfolios, fulfill related reporting requirements, ensure rules and regulatory compliance are followed and assist other staff members on the proper preparation and completion of IRA documents.

This position does not require the individual to provide detailed information on Home Equity Loans and/or Mortgage Loans; therefore, NMLS registration is not required.

Education / Experience

• High School Diploma/GED
• Minimum of 2 years credit union or comparable financial institution experience

Requirements

• Must be bondable and successfully pass background screening
• Must be able to obtain/maintain required certifications/licenses applicable to position
• Must annually attend training and pass exams for compliance with the Bank Secrecy Act (BSA)
• Must annually attend training and pass exams for compliance with the USA Patriot Act
• Must annually attend training and pass exams for compliance with the Office of Foreign Asset Control

APPLY

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Financial Service Representative - Commonwealth CU (Louisville, KY)

We have a career opportunity for a full-time Financial Service Representative (FSR) at our Cane Run Road Branch, located at 4415 Cane Run Road in Louisville.

Position Summary:

Accurately performs financial transactions affecting the accounts or loans of credit union members, in accordance with established policies, procedures and applicable laws. Represents the credit union in a professional manner. Maintains acceptable cash/negotiable balancing standards, follows internal controls to safeguard credit union funds and assets, consistently maintains cross selling standards and organizes work and maintains accurate records. Demonstrates leadership qualities and strong communication skills, including face to face, telephone, and email correspondence. Responds in a professional and pleasant manner to member and co-worker problems or concerns.

Opens/closes memberships and accounts. Takes loan applications and obtains the appropriate documentation and information. Performs loan and account functions in accordance with credit union policies, procedures and applicable laws and holds a standard level of lending authority. Demonstrates ability to make sound lending decisions matching the best product for the member’s needs. Maintains department cross-selling standards, and is knowledgeable of products, services, and promotions. Assist members with IRA and Certificate Portfolios, fulfill related reporting requirements, ensure rules and regulatory compliance are followed and assist other staff members on the proper preparation and completion of IRA documents.

This position does not require the individual to provide detailed information on Home Equity Loans and/or Mortgage Loans; therefore, NMLS registration is not required.

Education / Experience

• High School Diploma/GED
• Minimum of 2 years credit union or comparable financial institution experience

Requirements

• Must be bondable and successfully pass background screening
• Must be able to obtain/maintain required certifications/licenses applicable to position
• Must annually attend training and pass exams for compliance with the Bank Secrecy Act (BSA)
• Must annually attend training and pass exams for compliance with the USA Patriot Act
• Must annually attend training and pass exams for compliance with the Office of Foreign Asset Control

APPLY

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Financial Service Representative - Commonwealth CU (Louisville, KY)

We have a career opportunity for a full-time Financial Service Representative (FSR) at our St. Matthews Branch, located at 3704 Frankfort Avenue in Louisville.

Position Summary:

Accurately performs financial transactions affecting the accounts or loans of credit union members, in accordance with established policies, procedures and applicable laws. Represents the credit union in a professional manner. Maintains acceptable cash/negotiable balancing standards, follows internal controls to safeguard credit union funds and assets, consistently maintains cross selling standards and organizes work and maintains accurate records. Demonstrates leadership qualities and strong communication skills, including face to face, telephone, and email correspondence. Responds in a professional and pleasant manner to member and co-worker problems or concerns.

Opens/closes memberships and accounts. Takes loan applications and obtains the appropriate documentation and information. Performs loan and account functions in accordance with credit union policies, procedures and applicable laws and holds a standard level of lending authority. Demonstrates ability to make sound lending decisions matching the best product for the member’s needs. Maintains department cross-selling standards, and is knowledgeable of products, services, and promotions. Assist members with IRA and Certificate Portfolios, fulfill related reporting requirements, ensure rules and regulatory compliance are followed and assist other staff members on the proper preparation and completion of IRA documents.

This position does not require the individual to provide detailed information on Home Equity Loans and/or Mortgage Loans; therefore, NMLS registration is not required.

Education / Experience

• High School Diploma/GED
• Minimum of 2 years credit union or comparable financial institution experience

Requirements

• Must be bondable and successfully pass background screening
• Must be able to obtain/maintain required certifications/licenses applicable to position
• Must annually attend training and pass exams for compliance with the Bank Secrecy Act (BSA)
• Must annually attend training and pass exams for compliance with the USA Patriot Act
• Must annually attend training and pass exams for compliance with the Office of Foreign Asset Control

APPLY

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Interactive MSR - Park Community CU

Do you have a face and a voice that should be on camera?!  Then the newest Interactive Teller technology will be perfect for you!  Assist members with financial transactions at a variety of locations through a video screen.  Focus remains on member interaction, accuracy with no actual cash handling.  Park Community Credit Union currently has FT and PT openings.  Schedules vary.  PT schedules are perfect for students! Please apply online at www.parkcommunity.comor send resume to [email protected].  EOE

Member Service Rep (TELLER) - Park Community Credit Union

Park Community Credit Union, a winner of "Best Places to Work in KY", is seeking Full Time and Part Time tellers for our Fern Valley Branch Office. The successful candidate will be eager to serve the members of Park Community, and ensure they are offered the best products and services to meet their financial needs. Duties include processing member transactions, balancing with accuracy, cross-selling products/services, meeting individual performance goals.

Must be available for Saturday hours from 8:45 – 12:15 p.m. -- some schedules may alternate Saturdays, others include every Saturday. Financial/sales experience is not required but is preferred. Full benefits available for FT and PT positions including 401k, health insurance, holiday, paid time off, etc. Pay Rate $11.00+ per hour. Satisfactory Credit Record is required. Apply online at www.parkcommunity.com EOE

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Regional Branch Manager - Heritage Federal CU (Newburgh, IN)

Heritage Federal Credit Union is experiencing growth and expansion. Why? Because we provide service to our members that is Seriously Different, Seriously! The key to our success is having exceptional employees. We are seeking applicants for our new position of Regional Branch Manager, with oversight of 4 - 6 branches.

Apply at https://www.hfcu.info/careers/

The Regional Branch Manager will be responsible for all aspects of the operations and management of several retail branch offices located within the field of membership.  Specific responsibilities include implementing credit union strategies relative to the retail branch function, ensure exemplary member service, drive growth and profitability and coach to goal achievement, and ensure that financial rules and regulations are adhered to within the scope of responsibility.  Also ensures that branch security is maintained and all internal security policies are followed by branch personnel.  Will execute all requirements for supervision of assigned staff members including assisting direct reports with human resource related matters.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1.  Assume responsibility for providing exceptional support and assistance to credit union personnel in the operations / sales functions and member service within the designated branches. 

• Functions in the position of overseeing day-to-day management of the assigned branches to ensure delivery of the strategic objectives through the most efficient means, including monitoring, implementation, and business fundamentals as they apply to the daily operations. Ensure that standard operation policies are followed.
• Manages branch sales performance and profitability through operational metrics, management tools/reports/surveys, techniques, and seeks improvement opportunities through tracking.
• Utilize knowledge of credit union products/services, industry trends, and team information to efficiently coordinate and promote sales and operational success and business opportunities.
• Ensure exceptional member service is delivered by implementing service standards, training managers to provide prompt and accurate service, and exceed the member expectations.  Ensure the daily branch operations have a focus on member service.
• Oversee work activities with the staff relating to training, procedures, and makes recommendations to the Director of Retail to make changes for enhanced retail success, disaster recovery, security programs, robbery procedures, and the loss/fraud prevention processes.
• Manage risk and compliance for the assigned branches in the effort of mitigating risk for the credit union by updating, implementing, monitoring, communicating retail policies, procedures, standard operating procedures, and adherence. 

2.  Effectively supervises area staff, ensuring optimal performance and exceptional member service.

• Manage, coach and, counsel retail staff in the assigned branches including how to provide fair and objective feedback to staff, managing performance, and career development through training, supervising, maintaining consistency in reviews, and recognition in a timely manner. 
• Ensure staffing levels are appropriate via recommending staffing levels, interviewing potential candidates, making solid recommendations for new hires, and assigning personnel as needed by utilizing an approved staffing metric.
• Review and approve employee scheduling which effectively utilizes and manages overtime, extended hours, vacation, and other options to ensure the best use of staff resources and sufficient coverage.
• Assists staff to reach goals and objectives through coaching to achieve their full potential by providing the employee quantifiable feedback of their results and performance. 
• Facilitate individual and area meetings to develop team motivation; project and performance management; and enhance employee communication along with gathering employee feedback to act on opportunities in a timely manner. 
• Fill in at a location when warranted in any retail position.

3.  Assume responsibility for ensuring that professional business relationships exist with members, vendors and trade professionals  

• Act as a community leader; actively participate and inspire team to participate in the community relations activities, groups, and boards to represent the credit union.
• Coach and counsel branch managers on developing professional business relationships to enhance sales for the branch.          
• Assume responsibility for related duties and completes special projects as required or assigned by the Director of Retail.

QUALIFICATIONS

EDUCATION / CERTIFICATION:     

Bachelor's degree in business, finance, or a related discipline; or equivalent experience (5 to 8 years) preferably at a financial institution

REQUIRED KNOWLEDGE:             

Thorough knowledge of credit union branch operations, including all products and services and applicable policies and standard operating procedures.

Financial Institution rules and regulations.

Lending with underwriting, funding, sales, and service.

Functional knowledge and service experience with leading technologies used in the Credit Union industry as a delivery channel (i.e. WebEx, mobile banking, online banking, remote deposit capture, bill pay, etc.).

Intermediate understanding of financial statements, branch profitability, data analysis, budget preparation, and management.

EXPERIENCE REQUIRED:              

At least three to five years of progressive experience in sales, lending, and deposit related positions as they relate to retail branch management.

At least 5 years of branch operations supervisory or manager experience.

Self-starter with experience successfully managing remote operations.

Multi-branch leadership experience.                                                               

SKILLS / ABILITIES:                          

Strong leadership, supervisory, project management, and organizational skills.

Able to operate related computer applications and business equipment.

Depth of PC and automated branch processes, including, but not limited to:  word processing, spreadsheet, and database applications.

Superb interpersonal skills to motivate and develop staff and enhance employee morale.

Excellent communication skills in written and verbal format with the ability to make presentations and draft proposals that engage and compel others to positive action.

Ability to travel extensively between locations and lead a team remotely.    

About Heritage Federal Credit Union

Heritage Federal Credit Union offers financial products and services to anyone who lives, works, worships, or attends school in Vanderburgh, Warrick, and Posey Counties in Indiana and Henderson County in Kentucky, or has an immediate family member who does. Heritage Federal Credit Union is a community-chartered Federal credit union with over $585 million in assets and serves more than 59,700 members, and operates ten branches, nine in Vanderburgh, Warrick, and Posey Counties in Southwestern Indiana and one branch in Henderson County in Kentucky.  More information regarding Heritage Federal Credit Union can be located at hfcu.info.

EOE

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