Career Opportunities

The League assists credit unions in finding qualified job applicants for their open positions and assists individuals seeking to further their credit union careers, thereby strengthening professionalism within the movement. The League bears no responsibility for the availability of positions posted nor does it play any role in the hiring of these positions (unless the position is with the League). Applicants are advised to contact the credit union directly.

Opportunities in Kentucky:

Assistant Branch Manager - Paducah Teachers Federal CU
Branch Manager - Service One CU
Director of Compliance - Service One CU
Financial Advisor - Heritage Federal CU (Indiana)
Member Relations Officer (U of L Branch) - Class Act Federal CU
President/CEO - Signet Federal CU
Various Positions - Park Community CU
Various Positions - Service One CU

Assistant Branch Manager - Paducah Teachers Federal CU

OVERVIEW: Demonstrate a highly motivated, positive, outgoing, influential personality with a strong results orientation to ensure excellent service to members. Assist with daily oversight of credit union operations including cash levels, loan processing, EFT and account maintenance.

Specific duties include, but are not limited to, the following:

Ensure excellent member service, every member, every transaction, every time.
Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing, prompt, accurate and efficient member transactions.
Assist with incoming phone calls, answer questions, provide resolution and follow up in a professional and timely manner.
Respond to member inquiries regarding credit union services and/or account discrepancies. Obtain necessary information to support account research and/or adjustments. Coordinates a response to member inquiries and ensures prompt answers.
Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including robbery procedures.
Responsible for an effective and efficient branch operations including vault oversight, cash levels, security of negotiable instruments, teller drawers and limits, member documentation, etc.
Review and analyze credit union reports and activities, including ACH, Share Draft, Cash Advances, Dormant accounts and paying bills, etc. to ensure an effective and efficient credit union operations.
Assist in overseeing daily activity related to Electronic Funds Transfer processing transactions, Member requests, SEG payroll, Checking account processing, Stop payments, processing Vendor supplement products which includes taking advantage of all available tools to automate processes.
Establish and maintain effective working relationships with others. Meet schedules and timelines. Maintain financial records.
Assist with incoming member files, repair any exception items, balance the file and process for posting to members accounts
Assist with Disability and Life Insurance program including processing claims, reporting, and monitoring to ensure appropriate documentation and required timelines are met.

Ensure and monitor policies and procedures comply with all Federal, State, and network rules and regulations, develop expertise, and maintain internal controls of the various systems, implementing changes as needed to assure efficient workflow, maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, maintains appropriate operating controls to mitigate risk
Comply with BSA and SAR requirements and ensure branch staff do the same
Prepares CTR reports for cash transactions in excess of $10,000.
Back up Teller functions as needed
Back up Financial Service Representative as needed
Advise of potential legal issues or credit union risk exposure

Other duties as assigned.

Requirements

Experience working in a financial service preferred
Minimum 1 – 2 years ‘experience in a Leadership role
Excellent customer service skills
Demonstrates ability to communicate written and verbal skills with excellent interpersonal skills.
Ability to work independently, time management and problem-solving skills
Proficiency in Microsoft Office Suite
Ability to perform in a multitask environment and meet deadlines while maintaining exceptional attention to detail.
- The ability to maintain confidential information.
- Proven initiative to be a self-starter and proactive approach.
- Excellent research and problem-solving skills
  - Highly ethical.

Paducah Teachers Federal Credit Union is an Equal Opportunity Employer.
Paducah Teachers FCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested applicants can send a resume [email protected].

Branch Manager - Service One CU

Position Summary

This position is responsible for managing, leading and directing all aspects of branch operations and branch performance. Supports the marketing and promotional efforts of the Credit Union and works with Executive Management to develop and achieve branch goals. Responsible for creating a climate that delivers an exceptional experience for both members and associates. Responsible for maintaining a welcoming environment and a professional atmosphere. Ensures the branch office is clean and well-maintained. The Branch Manager should be able to effectively perform all branch office duties and responsibilities. Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other branches and departments. Supports and promotes the Credit Union's Vision, Mission and Core Values.

Primary Responsibilities

Responsible for selecting, training, coaching, motivating and developing all branch team members.
Provides leadership to branch staff through effective delegation and communication. Responsible for building a cohesive team and fostering positive open communication with branch team members.
Works with associates to establish individual performance goals and effectively communicates branch goals and objectives.
Ensures that individual and branch goals and objective are met or exceeded.
Organizes, schedules, and distributes workload to ensure staffing levels are sufficient to meet member needs.
Reviews and approves non-exempt timecards for bi-weekly payroll and approves time off requests.
Provides ongoing feedback on associate performance both formally and informally.
Conducts 90-day reviews, Quarterly Check-ins and annual Performance Appraisals.
Identifies performance problems and partners with Human Resources to formulate and implement corrective action as needed.
Maintains an expert knowledge of financial products services offered by the Credit Union.
Promotes an enthusiastic sales/service culture and models exceptional member service.
Ensures the adherence to all internal policies and procedures. Maintains compliance with Federal laws and regulations set forth by all regulatory agencies.
Assists individuals in establishing membership and opening deposit product accounts according to established policies and procedures.
Originates, processes, and closes consumer loans according to established policies and procedures.
Identifies cross-sell opportunities and cross sells products and services to members based on their needs. Recommends credit life, disability and mortgage insurance products.
Assists members with more complex member service issues and with any sensitive or difficult issues.
Perform such duties as may be required from time to time for the overall management and operation of the Credit Union.

Educational/Experience Requirements

Bachelor's Degree in a related field.
Minimum of five years of related experience in the banking/financial services industry.
Minimum of three years of consumer lending experience.
Minimum of two years of managerial or supervisory experience.
Equivalent work experience may be substituted for education requirement.

Qualifications

Excellent interpersonal, verbal and written communication skills.
Excellent member service, problem-solving, decision-making and relationship management skills.
Strong practical knowledge of banking and lending products, policies, procedures, and regulatory guidelines.
Strong leadership skills with the ability to motivate and/or influence others.
Solid technology skills that include Microsoft Office products and Credit Union software applications.
Bilingual language skills a plus.
Flexibility to work evening or weekend hours as needed.
Ability to work various schedules and on Saturdays as needed.
Ability to travel to other branches as needed.

*See Full Job Description on company website.

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Director of Compliance - Service One CU

This position is responsible developing, implementing, and maintaining a comprehensive and holistic compliance program to ensure the Credit Union complies with all applicable federal and state laws, regulations, supervisory statements of policy, and internally developed policies and procedures. Directs policy development and legal compliance for the institution. Supports a World Class Member Experience by balancing risk management, policies, and processes with the need to provide a frictionless member experience and innovative products. Proactively searches for innovative solutions when regulatory and other risk-based roadblocks occur. Acts at the Credit Union's Bank Secrecy Act and Compliance Officer. Proactively monitors and analyzes developing trends and changes in regulatory compliance, laws, rules and regulations, and advises management of the operational impact and trains staff. Provides assistance and input to Credit Union's risk management program. Conducts applicable compliance training for Credit Union staff. Participates in regulatory examinations and audits. Fosters a Culture of Compliance across the organization. Supports and promotes the Credit Union's Vision, Mission and Core Values.

Primary Responsibilities

Develops, implements, and maintains a comprehensive financial institution compliance program that ensures compliance with existing and future applicable federal and state laws, regulations, supervisory statements of policy, and internally developed policies and procedures. Periodically and as needed reports to the Executive Team on the state of the compliance program.

Monitors and analyzes developing trends and changes in the regulatory compliance, laws, rules, and regulations, and advises management of the operational impact of such trends and changes. When changes occur, collaborates with the AVP of Transformation and Change, the business owner, and other stakeholders to develop a holistic change management plan and champions execution.
Independently researches, advises, and counsels staff and management on regulatory and compliance requirements related to the Credit Union's operations, as well as serves as a subject matter expert, as necessary, on compliance-related matters as projects and initiatives are introduced, implemented, and revised. Proactively collaborates with other Compliance Officers at the state and federal level to identify emerging risks and opportunities to improve operations.
Oversees the annual policy review process. Maintains a calendar for policies needing review and proactively follows up when policies are not received timely. Maintains a central policy repository for stakeholders.
Serves as the compliance subject matter expert (SME) in the Credit Union's change management process. Reviews changes to Credit Union policies, procedures, products, services, and other materials for compliance and provides recommendations for necessary changes.
Serves as the BSA/AML Compliance Officer in all aspects of administering the Credit Union's BSA/AML/CIP programs to ensure that the Credit Union is instituting the necessary processes to meet regulatory requirements.
Oversees the review of Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs), large currency reports, maintaining the BSA Exemption List, and processing FINCEN requests for information, and maintains logs as appropriate to verify monitoring.
Oversees the Credit Union's quality control program. Ensures reviews are conducted timely and according to policy. Monitors quality control trends and collaborates with stakeholders to address deficiencies. Reports quality trends to the Executive Team periodically and as needed.
Coordinates with Human Resources and Organizational Development to develop, implement, and monitor the annual educational compliance training program for Board of Directors, management, and associates.
Reviews advertisements and other marketing materials prior to publishing for compliance with applicable state and federal laws and regulations. Ensures advertisements are accurate, transparent, and match the actual terms being offered by the Credit Union.
Reviews account, loan, and other Credit Union forms prior to publishing for compliance with applicable state and federal laws and regulations.
Reviews member-presented legal documents such as powers of attorney, appointments of guardian/fiduciary, trusts, and appointments of executor. Ensures documents are valid and that the Credit Union is protected. Confers with legal counsel as needed.
Oversees the preparation, review, and submission of escheat account reports to the respective state agencies.
Implements and maintains a compliance issue management tracking and resolution process that will address known issues, per severity and potential impact to the organization.
Manages, monitors, and maintains vendor management solution to ensure the Credit Union's due diligence policies and procedures are followed. Provides input into due diligence policies and procedures to manage the Credit Union's risk.
Manages and oversees Compliance Management program to ensure compliance with the program as well as expanding the program accordingly.
Assists in the development, implementation, and maintenance of annual risk assessments, and creates the appropriate compliance testing program, commensurate with the identified levels of risk.
Performs regular compliance testing to ensure the effectiveness of implemented compliance controls, utilizing all designated laws and regulations.
Coordinates testing efforts with all other review functions within the Credit Union (e.g. Internal Audit, Quality Control, Supervisory Committee etc.) to share information and otherwise advance the established control processes designed to meet regulatory requirements. Recommends and evaluates remediation plans.
Assists in the oversight and tracking of issues and remediation plans and escalates unresolved items for reporting to the management team.
Identifies, assesses, documents and reports on compliance risks associated with products, services, members, and operations.
Attends Board and Committee meetings, serves as a point of contact Board and Committee members, and takes meeting minutes.
Serves as the compliance subject matter expert (SME) on the Member Advocacy Committee. Reviews member feedback and complaints to identify and address systemic issues adversely impacting members. Coaches the committee and others to find the optimal balance between exceptional member service and risk management.
Performs such other duties as may be required from time to time for the overall management and operation of the Credit Union.

Additional Responsibilities

Exemplifies and promotes the Credit Union's culture including its Vision, Mission, and Core Values.
Develops departmental associates through consistent coaching, recognition, motivation, and feedback. Monitors staff to ensure work is completed with high levels of member service and in accordance with Credit Union policies.
Fosters a collaborative, flexible work environment where different opinions are welcomed, calculated risk-taking encouraged and personal accountability expected.
Assists in the institution risk analysis and mitigation process.
Develops and maintains a library of compliance resources for the Credit Union.
Establishes and maintains regular, direct and informal personal communication with all functional areas to build trust and obtain the necessary information to assist in maintaining an effective compliance program.
Provides compliance support by participating on product development teams and other business projects
Commits to continuing education to remain current with regulations, best practices and industry trends.
Represents Service One at credit union events and in the community through professional networking groups, partnering with charitable organizations, and attending civic events.
Manages, performs, and assists with special projects, as needed.

Educational/Experience Requirements

Requires a Bachelor or graduate degree in a related field.
Minimum of three (3) years' experience in a compliance position within a financial institution
Requires a regulatory compliance certification such as CUNA's Credit Union Compliance Expert, NAFCU's Certified Compliance Officer, or similar certification. Certification must be obtained within six months of hire date.
Minimum of two (2) years of supervisory experience.
Demonstrated organizational and leadership skills.
Equivalent work experience may be substituted for education requirement.

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Financial Advisor - Heritage Federal CU (Indiana)

Now Hiring a Financial Advisor for Heritage Federal Credit Union

HFCU, winner of the 2022 Best Places to Work in Indiana, is looking for an experience Financial Advisor to join our growing team. The right person for our team is one who has a passion for helping others, a drive to assist people in achieving their financial goals and one who wants to win!

Job Purpose

This position is responsible for providing advice and solutions that effectively address the financial goals and objectives as well as the needs and concerns of members. The role develops long-term relationships to grow business.

Job Responsibilities

Cultivate strong relationships with members by consistently using the prescribed sales process.
Provide fee-based financial planning and asset management to members. Grow Assets under Management (AUM) by offering a breadth of financial solutions.
Cultivate strong working relationships and trust among credit union staff by conducting regular training, attendance/participation at credit union staff meetings and functions and sending referrals back to the credit union.
Effectively deliver multiple services and expertise to clients by providing professional fee-based advice, financial planning, and asset management.
Effectively implement/leverage technology and other available investment tools and resources to provide clients an exceptional member experience on a consistent basis.
Meet or exceed credit union cross-selling goals as established in the credit union commitment letter. Meet or exceed production goals, with an appropriate product mix. Collaborate with credit union, create, and execute on an annual marketing plan.
Pursue member feedback regarding their experience including the process and the outcome.
Adhere to all FINRA and insurance rules and regulations, as well as to all company policies.

Job Requirements

Bachelor's degree in Business, Finance, or equivalent trade-off in professional work experience.
3-5 years successful financial services sales experience; with a verifiable commission history of at least $150,000 Gross Dealer Concessions.
Life, health, and variable insurance license.
FINRA Securities Industry Essentials Examination, Series 7, 63 and IAR (65/66 or appropriate designation) registrations.
LUTCF, CLU, ChFC or CFP designation preferred.
Demonstrated ability to effectively build business relationships with diverse clients.
Demonstrated ability to translate complex information, create and deliver an effective message scaled to appropriate audience.
High-level oral and written communication skills.
For individuals new to this role:
Have a satisfactory background check and securities registration with our licensed broker-dealer and/or verify all required insurance licensing.
Have all outside business activity reviewed to ensure no conflicts of interest exist and applicable regulatory requirements are met

About Heritage Federal Credit Union
Heritage Federal Credit Union offers financial products and services to everyone who lives, works, worships, attends school, participates in programs to alleviate poverty or distress, or participates in associations headquartered in; and businesses and other legal entities, incorporated and unincorporated organizations located in, or maintaining a facility located in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. anyone who lives, works, worships, or attends school in Gibson, Posey, Vanderburgh, and Warrick Counties in Indiana and Henderson County in Kentucky, or has an immediate family member who does.

Heritage Federal Credit Union is a community-chartered Federal credit union with over $923 million in assets and serves more than 65,200+ members. More information regarding Heritage Federal Credit Union can be located at hfcu.info.

EOE

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President/CEO – Signet Federal CU

POSITION DETAIL

The Board of Directors of Signet Federal Credit Union, located in Paducah, KY, seeks a highly qualified, experienced, and educated individual to assume the duties of our retiring President/CEO. Our organization is a well-capitalized, full-service financial institution, with assets of $340 million with seven branches serving Western Kentucky. The ideal candidate will have a proven track record of excellence as a CEO or senior management team member along with a strong business, economics, accounting and financial background.

The candidate must have the ability to work collaboratively with the board of directors in refining the strategic direction of the credit union. The CEO will ensure short and long-term financial health, provide outstanding and innovative service to members and establish a strong community presence while maintaining a unified work environment. The candidate will have demonstrated success growing assets, loans, membership, and services, with a commitment to identifying innovative solutions for continued growth.

RESPONSIBILITIES AND DUTIES

Assume responsibility for the development and implementation of the Credit Union strategic plan for service and growth in alignment with the overall strategic plan.
Develop and execute operational plans, policies, and goals for the Credit Union.
Provide direction and management in the administration of Credit Union functions to include accounting, compliance, facilities management, human resources, investments, lending, marketing, operations, risk management, and security.
Assume responsibility for establishing and maintaining effective financial policies. Work collaboratively with Finance Officer to ensure accuracy, integrity, and timeliness of all Credit Union financial, statistical, and accounting reporting.
Relate to the Supervisory Committee and all other internal control groups.
Ensure that the structure of the Credit Union is organizationally sound and that departmental units are developed and maintained in an efficient manner.
Ensure the integrity, accuracy, and effectiveness of data processing systems.
Maintain knowledge of trends, developments, new technologies and market conditions relevant to credit unions.
Ensure the Credit Union is compliant with all applicable laws and regulations and that all legal obligations are met.
Credit Union Board Accountability:

Inform the Board of all pertinent matters.
Board Meetings:

Prepare the Board agenda and send materials prior to meetings.
Actively participate in Board meetings.
Ensure that minutes of the Board meeting are recorded.

Submit all information, reports, and records as requested or required by law to appropriate government officials, regulators, and to the Board.

Responsibility to Credit Union members:

Ensure that members’ problems or questions are promptly and courteously resolved.
Ensure that members are appropriately informed regarding Credit Union policies and programs.
Ensure that the Credit Union’s excellent professional reputation is maintained.

QUALIFICATIONS

Education:

Bachelor’s degree in finance, business, economics, accounting, or related field.

Experience:

At least 10 years of relevant financial institution experience, with at least five years in leadership/management.
Proven track record of strong leadership skills, execution of strategy targeted on growth, high sense of urgency, and proactive decision-making capabilities.

Skills and Abilities:

Must demonstrate functional knowledge of the credit union/banking industry.
Ability to organize and analyze financial information and to accurately perform complex financial calculations.
Strong analytical and problem-solving skills with a proven ability to exercise initiative, judgement, and discretion.
Excellent organizational skills.
Excellent interpersonal and negotiation skills.
Strong written and verbal communication skills.

Application Procedure

Submit your confidential resume to: [email protected]

Member Relations Officer (U of L Branch) - Class Act Federal CU

We are a 2021 Best Places to Work award winner! Come work with the BEST!

This position will be located at our U of L Branch - 331 W. Cardinal Blvd. 40208

Under the direct supervision of the Branch Manager, the Member Relationship Officer I is responsible for accurately processing transactions that involve cash and negotiable instruments and balancing a cash drawer within specified guidelines. Project a friendly and professional attitude while assisting all members and potential members with their financial needs, and continuously work to exceed member’s expectations through providing exceptional service and proactive servicing skills. Be knowledgeable of the credit union’s products, services and data processing systems relative to all Member Service functions. Demonstrate courtesy and teamwork through positive interactions with co-workers, the management team and other departments. Promote positive relationships with representatives from local schools, universities, and community partners to communicate the benefits of credit union membership.

As “front-line” employees with frequent member contact, employees are responsible for providing valuable feedback to management on members’ issues and suggestions in an effort to increase member satisfaction. Maintaining a strong spirit of teamwork with all other employees in order to achieve credit union objectives and improve our quality of work life.

Provide and maintain control over receipts for member transactions including share deposits, loan payments and member account transfers. Properly inspect and verify cash and negotiable instruments received. Complete large currency transaction reports and suspicious activity reports as required. Maintain member confidence and protect operations by keeping member account information confidential and adhering to all policies and procedures.
Provide exceptional member service while working in a high volume, sales environment. Assist members with requested financial transactions, answering questions, opening new accounts, and directing servicing issues to appropriate personnel. Monitor activity of all new accounts to ensure onboarding is followed and paperwork is complete and accurate.
Greet members when they enter the branch and project a friendly and professional attitude while assisting all members and potential members with their financial needs. Evaluate members' financial needs by providing banking solutions and refer them to the appropriate branch officers as needed.
Cross-sell credit union products and services while giving the member all necessary information to make informed decisions. Develop meaningful relationships with local schools, universities, and community partner representatives to promote credit union membership and benefits to their employees.

Additional Information/Benefits

Experience: Previous experience in customer service and cash handling at a credit union or financial institution preferred.

Education: High school diploma or equivalent.

Interpersonal Skills: A significant level of trust, diplomacy and professionalism is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others, building relationships, soliciting cooperation and is usually of a personal or sensitive nature.

Other Skills: Possess a working knowledge of office equipment and procedures, including ability to operate a computer, navigate the internet, and use Microsoft Office. Attention to detail and ability to maintain accuracy. Ability to make mathematical computations, use a 10 key calculator, type with reasonable speed and accuracy, and write legibly. Possess mental alertness, neatness in appearance, punctuality, and dependability. Must be bondable.

Work Environment: The goal of the Dialogue Branch environment is to provide a single source for most of the financial needs of our members. Because of varying branch operating hours, events, functions, meetings/or training, working on weekends and evenings may be required. The responsibilities associated with this position may change from time to time in accordance with the organization’s goals and business needs.

An equal opportunity employer.

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Various Positions - Park Community CU

Park Community Credit Union is seeking experienced and passionate individuals that will assist in the achievement of its goal to always make a positive difference in each member’s financial life. We currently have several open positions in a variety of areas throughout the organization. Park Community Credit Union is an Equal Opportunity Employer.

Consumer Loan Originator

Senior Teller Shepherdsville Branch

Personal Banker Branch Support Blankenbanker Branch

Personal Banker Branch Support Mt. Washington Branch

Part Time Video Teller

Full Time Video Teller

Telephone Banking Representative