COVID-19 Partner ResourcesDuring this time, it's more important now than ever to have open communication lines between your credit and your members. Your League's business partners have really stepped up to help credit unions provide uninterrupted member service. This is not a sales pitch. The services below are available to Kentucky credit unions at minimal or no cost. If you have any questions about any of these services, please feel free to contact Laura Parrish.
The FREE HR Hotline is Available for Your COVID-19 Questions CUNA Mutual Group's Central Landing Page Eltropy : communicate with members over text messaging in a secure and TCPA-compliant way CO-OP Cardholder Payment Assistance Resources
The FREE HR Hotline is Available for Your COVID-19 QuestionsThrough our partnership with Woods Rogers’ Labor and Employment Attorneys, member credit unions have access to a FREE Employment Law Hotline. Member credit unions can contact the Woods Rogers law firm for COVID-19 related questions or other daily human resource issues. Daniel C. Summerlin
CUNA Mutual Group's Central Landing PageCUNA Mutual Group has developed a central landing page to share real-time information with credit unions and system partners. Additional Resources & Information Related to COVID-19
Eltropy will waive Setup, Implementation and Platform fees for 90 days for all Kentucky Credit UnionsEltropy enables Credit Unions to communicate with members over Text Messaging in a secure and TCPA-compliant way. Eltropy’s platform enables a variety of teams at Credit Unions, including Lending, Collections, Sales, Marketing, Service, Risk Management, Internal Communications, to leverage Text Messaging to boost member engagement and enhance the member experience. During this pandemic, it's important that credit unions keep communication channels open for members. That's why Eltropy will be waiving setup, implementation and platform fees for credit unions for 90 days for all Kentucky credit unions. The only cost your credit union will bear is the "pass through" carrier text message fee of $0.01 per text. To start communicating with employees and members through a secure text channel, please contact Laura at [email protected].
POPi/o Multi-channel Video SolutionsPOPi/o provides multi-channel video solutions that enable credit unions support members. When forced with the decision of closing branches to protect staff, credit unions can utilize video technology to offer essential services to their members. POPi/o is providing free licenses to help credit unions during the COVID-19 situation. For more information, please contact Laura at [email protected] to learn more.
CO-OP Cardholder Payment Assistance ResourcesIn an effort to provide options for cardholders who may be experiencing financial hardship at this time, CO-OP is pleased to offer the following solutions:
For more information, you can visit CO-OP's COVID-19 Updates page. BACK TO COVID-19 HOME PAGE |