COVID-19 Partner Resources

During this time, it's more important now than ever to have open communication lines between your credit and your members.   Your League's business partners have really stepped up to help credit unions provide uninterrupted member service.  

This is not a sales pitch.  The services below are available to Kentucky credit unions at minimal or no cost.  

If you have any questions about any of these services, please feel free to contact Laura Parrish.

 

The FREE HR Hotline is Available for Your COVID-19 Questions

CUNA Mutual Group's Central Landing Page

Eltropy : communicate with members over text messaging in a secure and TCPA-compliant way

POPi/O : multichannel video solutions that enable credit unions offer essential services during branch closures

CO-OP Cardholder Payment Assistance Resources

 


The FREE HR Hotline is Available for Your COVID-19 Questions

Through our partnership with Woods Rogers’ Labor and Employment Attorneys, member credit unions have access to a FREE Employment Law Hotline.

Member credit unions can contact the Woods Rogers law firm for COVID-19 related questions or other daily human resource issues. 

Contact Kameron Melton at the firm at (540) 983-7674 or [email protected] to get guidance on your questions.   

COVID-19 Legal Updates

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CUNA Mutual Group's Central Landing Page

CUNA Mutual Group has developed a  central landing page to share real-time information with credit unions and system partners.

Additional Resources & Information Related to COVID-19

  • Through the CUNA Mutual Group Foundation, we are providing support for education, emergency aid and economic stability. We recently announced a special employee match for emergency aid donations to support 501(c)(3) non-profit organizations during this immense time of need.
  • We’re making our COVID-19 RISK Alerts available to all credit unions:
  • We automatically increased the On-Premises limits for our Bond Policyholders by $500,000 through May 18, 2020.
  • If a credit union wants to customize a new or existing lending document for the purpose of assisting their members experiencing financial hardship due to COVID-19, as long as the customization is directly related to these intentions, LOANLINER will waive the customization fee.
  • We know your members may be struggling financially due to the pandemic. To help, we’re providing extended premium payment flexibility to those members who have insurance through CUNA Mutual so that they can continue to protect their families while they navigate this difficult time.
  • Our claims service center is fully operational to be there for members when they need us most, however during this pandemic, we may experience higher than normal call volumes.

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Eltropy will waive Setup, Implementation and Platform fees for 90 days for all Kentucky Credit Unions

Eltropy enables Credit Unions to communicate with members over Text Messaging in a secure and TCPA-compliant way.

Eltropy’s platform enables a variety of teams at Credit Unions, including Lending, Collections, Sales, Marketing, Service, Risk Management, Internal Communications, to leverage Text Messaging to boost member engagement and enhance the member experience.

During this pandemic, it's important that credit unions keep communication channels open for members.  That's why Eltropy will be waiving setup, implementation and platform fees for credit unions for 90 days for all Kentucky credit unions.  The only cost your credit union will bear is the "pass through" carrier text message fee of $0.01 per text.  

To start communicating with employees and members through a secure text channel, please contact Laura at [email protected]. 

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POPi/o Multi-channel Video Solutions

POPi/o provides multi-channel video solutions that enable credit unions support members. When forced with the decision of closing branches to protect staff, credit unions can utilize video technology to offer essential services to their members. POPi/o is providing free licenses to help credit unions during the COVID-19 situation.

For more information, please contact Laura at [email protected] to learn more. 

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CO-OP Cardholder Payment Assistance Resources

In an effort to provide options for cardholders who may be experiencing financial hardship at this time, CO-OP is pleased to offer the following solutions:

  • Cardholder Payment Relief Solutions at the Portfolio Level

    • CO-OP is offering three Cardholder Payments Relief Solutions, available to clients who opt-in by April 10, 2020 for the May statement cycle of your cardholders.

      • Skip Payment: The Skip Payment service allows the cardholder to “skip” making the Minimum Payment Due (MPD) on their credit card account. When activated, the MPD amount will show “No Payment Amount Due” on the applicable cardholder statement(s).

      • Interest and Fee Relief: The Interest and Fee Relief service allows the cardholder to forgo any new interest and fees while this program is in effect. Normal Minimum Payment Due (MPD) will continue to calculate based on the current process but no new Interest or Fees will be assessed on the cardholder statement(s).

      • Fee Only Relief: The Fee Only Relief service allows your cardholder to forgo any new Cash Advance or Late and Returned Check Fees while this program is in effect. Normal Minimum Payment Due (MPD) will continue to calculate based on the current process but no new Fees as listed above will be assessed on the cardholder statement(s).

    • To get started, contact your Client Service Executive, or email [email protected].

    • Requirements: This solution is available to Full-Service Credit processing clients only at this time.

  • Springboard Self-Service Options

    • There are a number of cardholder settings that you can put into action immediately via Springboard on an individual cardholder basis:

      • Deferred Payment – delay the Minimum Payment Due by one month

      • Temporary Credit Line Changes – increase a cardholder’s credit line for a specific timeframe

      • Stop Interest Accrual – prohibit fees and finance charges from posting to an account

      • Update Minimum Payment Due – quickly update Minimum Payment Due for an account

      • Hold Correspondence – temporarily stop the delivery of statements

      • Update Miscellaneous Fields – making it easier to track impacted accounts

      • Credit Bureau Reporting – update an individual cardholder’s credit bureau reporting

    • The Springboard functions are available on a self-service basis and can be implemented by your credit union today or at your convenience. For assistance, contact your Client Service Executive, or email [email protected].

    • Requirements: This solution is available to Full-Service Credit processing clients only at this time.

For more information, you can visit CO-OP's COVID-19 Updates page.

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