Workshops & Seminars

Your League hosts a variety of affordable workshops and seminars throughout the year on the latest topics and trends from industry experts.  Please check this page often for updates on scheduled events.  

The Culture of Credit Union Lending


The Culture of Credit Union Lending 1-Day Workshop

Kentucky Credit Union League Office
5111 Commerce Crossings Drive, Suite 210
Louisville, KY 40229

Educational Investment: $239 per person

Who Should Attend?

  • Employees new to consumer lending.
  • Existing lenders who want to enhance their knowledge.
  • Experienced lenders looking to be reinvigorated.

Session Summary

The culture of credit union lending is in a class of its own.  What makes it so different?  Because it’s not just about numbers, it’s about members — and the relationships we build with our members.

Members come to you for your expertise and guidance when making major life purchases: their first car, a college education, a big wedding, a new house.  YOU are the person that is going to help them change their lives. 

And, the best part about the culture of credit union lending is that if the answer is a “Not right now,” then it is followed up with a “Let’s look at the changes you can make” to turn that no to a yes.

During this one-day workshop, we will cover:

  • The Challenges of the Loan Interview
    • How to turn the interview into a conversation
    • Asking the right questions to determine the member’s needs and wants.
  • Applications… Complete or Not Complete?
    • Review of your credit union’s loan application
    • Real-world examples and scenarios
  • Building the relationship
    • Using personality and what makes sense
    • Techniques to build member relationships with loan products
    • Dealing with adversity on the loan decision
  • Best Practices
    • Debt ratios
    • Why the letter "C" is most important
    • Red flags 


Bring your credit union’s blank consumer loan applications and rate sheet and be prepared for a down-to-earth exploration on consumer credit.

Don’t miss this opportunity to build or assure you understand the culture of credit union lending.

SCHOLARSHIPS ARE AVAILABLE. The deadline to register is March 13, 2019. Registrants will be accepted after this date if space is available.

Meet the Instructor:  John Baptista, Jr.

John Baptista Jr., knows the financial industry and the business world. John left the world as a commercial banker and entered the private business sector. Having the financial background made the transition to being a successful business owner an easy one.

As a trainer and consultant, his background links his experiences to be a highly sought after speaker. With a strong knowledge of customer relations and “real world” experiences, he brings a unique learning dimension to each of his programs. He is an alumnus of the University of Southern California and the University of San Diego. 


General Information

Attire. Business casual. Remember to bring a sweater or jacket as comfort levels vary.

Cancellation Policy. Refunds will be issued until seven days prior to the event date less $50 administration fee per person. Substitutions are accepted at any time. All cancellations or substitutions must be submitted in writing.

More Information. Call (502) 855-8201 / (800) 333-5285 ext 201 or email [email protected].