Working in a financial institution, individuals discover quickly there is much to learn. With constant changes in regulations and technology, credit unions are challenged to just keep up. This program provides a solid foundation for lending staff by focusing on the culture of credit union lending.

And you know why... Members want to know their credit union has knowledgeable employees on staff that they can rely on to provide solid answers vs. vagaries and excuses. This program sets the foundation for new and existing lending professionals and guides them toward becoming the experts their members can trust.

This program focuses on the fundamentals of consumer lending. During this one-day workshop, we will cover:

• The Challenges of the Loan Interview
• Is an Application Complete and What Is Absolutely Needed?
• Understanding Lending Mathematics
• Techniques to Build Member Relationships with Loan Products
• Using and Understanding Best Practices in the Consumer Loan Process
• Effectively Communicating with Members During the Loan Interview
• Underwriting Consumer Loans - The Decision Processes
• Structuring Loans
• Why the Letter “C” Is Most Important
• The Red Flags Associated with Lending and Questions One Must Ask
• The 4 Types of Collateral and How They Relate to Loan Amount

Bring a calculator, your credit union’s blank consumer loan applications, and rate sheet and be prepared for a down-to-earth exploration on consumer credit.

REGISTER