Title: Creating extraordinary member experiences 
Hosted by: Mississippi Credit Union Association       
Speaker: Angela Prestil

Session description: If you're telling a story about an experience you've had, you'll ignore most of what happened and focus instead on a few particular moments. The cool thing is that we can create these memorable moments for our members.  In the credit union service world, we can grow loyalty with our members by delivering extraordinary experiences that are unforgettable as Chip and Dan Heath share in The Power of Moments: Why Certain Experiences Have Extraordinary Impact. In this session, we'll discover the four key elements in creating unique, defining moments through a streamlined journey mapping process. There are so many opportunities to elevate experiences for your members - let's discover how together!

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